FAQs & Policy

Raw hair is exactly as the name implies; raw, unprocessed, 100% human hair. This means it has not undergone any chemical, heat, or steam processing, and comes from one donor.Raw hair is the purest and most natural form of hair available, and it literally last you years.

Real virgin hair is defined as hair that has only undergone steam processing. Steam processing, or steaming, allows for the creation of those uniform and unique styles like:

• Body Wave

• Deep Wave

• Mink / Silky Straight

• Italian Curl / Spanish Wave

  etc.

  raw vs virgin

  3-4 years vs 6mths -1year

Your billing and shipping address must match in order to complete a transaction on this site.Orders are not processed on weekends and holidays. During sales/promotions, processing times may take up to 4-5 business days. 

• We only ship during business hours Mon-Fri.

• Products ship within 1-3 business days.

• Domestic shipping times are 5-7 business days.

• Shipping rates may vary.

• We are not responsible for lost/stolen packages.

• ALL WIGS, HAIR EXTENSIONS, CLOSURES, AND FRONTALS ARE FINAL SALE. NO REFUNDS OR EXCHANGES! BY PLACING AN ORDER WITH US, YOU AGREE TO THESE TERMS.

  
  

Local pickups are for Kansas City MO residents only. Once our team starts processing/fulfilling orders and sending out tracking numbers we’ll email you the information for pick up instead of a tracking number.

By placing an order on our site, you agree to all of the terms listed in our policies.